The fastest route, and the only one that keeps a written thread you can refer back to.
Support
Reach a person at Luxi Prize, or jump straight to the team that owns your question. Luxi Prize is operated by Nyric Games Inc.
Before you write
Send your message from the email address on your account and include what you were doing when the problem happened. For payment or redemption questions, add the order or transaction reference. This page does not promise a reply time. Never send your password — Support will never ask for it.
Phone
+1 628 789 9999The operator's published number. Email is usually the faster route and leaves a written record.
530 Schoolhouse Road, Suite G
Hockessin, DE 19707
United States
Company address for written correspondence. Sweepstakes entry requests use the separate address in the Official Rules.
Account
Sign-in & account access
Password resets, email verification that never arrived, or an account you cannot get back into. Support checks that you control the account before making any change to it.
- Include
- Your account email
- Verification
- Account control checked by Support
Payments
Purchases & billing
A purchase that did not arrive, a charge you do not recognise, or a payment that failed part-way. No purchase is ever necessary to play or to collect Sweeps Coins.
- Include
- Order or transaction reference
- Status
- Tracked in your Support email thread
Redemption
Sweeps Coins & rewards
Questions about redeeming eligible Sweeps Coins, identity verification, or a redemption that is taking longer than you expected. Eligibility and location rules are set out in the Official Rules.
- Include
- Redemption reference
- Rules
- Official Sweepstakes Rules apply
Responsible play
Take a break or self-exclude
Ask for a cool-off or self-exclusion, or find external support resources. Our Responsible Social Gameplay policy explains the timing, what happens to your account, and where to get independent help.
- Include
- The break you want
- Effect
- Set out in the policy